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Shipping/Return Policy

General Shipping

All shipments within the USA are free. Within the continental US, orders will arrive within 2 to 5 days (after shipment) when ordered from Monday through Friday.  Possibly extra time will be needed for fulfillment if ordered Saturday or Sunday, or if ordered outside the continental US.  Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally, we will ship all orders via USPS. We reserve the right to use any carrier.

International Shipping

Unfortunately, we do not offer international shipping at this time.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. 

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

  1. You decided to cancel your order: If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 4 below.
  2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed: If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
  3. You received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. We need to confirm that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms.
  4. You've received the product but you've decided you want to return it: If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
    1. The item must be unopened, unused, and still in the original packaging.
    2. You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
    3. You MUST contact us to get a return instructions PRIOR to returning the item.
    4. Returns take time, we cannot tell you how long based on things out of our control.  When the merchandise is cleared after being sent back, we will issue your refund.
    If you return an item without all of the first three of the above requirements being met, the item will be refused and come back to you and no refund will be issued.
    In either case, you are responsible for return shipping charges to return the product.